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opportunities with agility, strengthening their
competitive edge.

Conclusion

Data quality is not just an operational task;
it’s a strategic imperative. By investing in data
quality and governance, organisations build a
foundation for robust decision-making, resource
efficiency, customer satisfaction, and competitive
3. Enhanced Customer Experience advantage. As the complexity of data management
• Accurate, updated data offers deep customer grows, prioritising these pillars becomes essential
insights, enabling personalised interactions. for organisations seeking long-term success and
This enhances customer satisfaction and loyalty, resilience in a data-driven world.
fostering long-term relationships.

4. Cost Reduction About the author: Dharmendra Kapoor is
• Investing in data quality prevents costly mistakes a Kolkata-based Saraf & Chandra Partner.
like erroneous orders, regulatory penalties, A Chartered Accountant with a Diploma in
and rework. Accurate data minimises risk and Information Systems Audit from ICAI, he also
avoids expenses tied to compliance failures and holds a Business Analytics and Generative AI
inefficiencies. certification from IIT Roorkee. An expert in
risk management with extensive experience
5. Strategic Advantage in operational and management consulting
• High-quality data enables faster, better-informed and international assignments, he focuses on
decisions, enhancing adaptability and innovation. implementing best practices in audit and business
Organisations leveraging accurate data can seize operations aligned with internal audit standards.)

IIA India Conducts Training at NADFM on High-Impact
Audit Reporting

The Institute of Internal Auditors (IIA) India successfully hosted a training session on “High-Impact Audit Reporting”
on November 12 and 13, 2024, at the National Academy of Defence Financial Management (#NADFM). This impactful
programme, designed to enhance audit effectiveness, utilized IIA’s Global Training Module to provide participants with world-
class insights and strategies. The session was facilitated by CEO Mukundan K V, whose expertise ensured an exceptional
learning experience. IIA India extends its gratitude to Shri Anand Agrawal, IDAS, CDA (Training) & Director of NADFM, and
Shri Dhiraj Gugale, IDAS, Joint Director of NADFM, for their unwavering support in advancing audit excellence. Together, we
continue to strengthen the foundation of effective governance and accountability through enhanced audit practices.

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